Request-Software.com -
privacy policy
This
privacy policy applies between you, the User of this Website and Request Systems
Limited, the owner and provider of this Website. Request Systems Limited takes
the privacy of your information very seriously. This privacy policy applies to
our use of any and all Data collected by us or provided by you in relation to
your use of the Website.
This
privacy policy should be read alongside, and in addition to, our Terms and
Conditions, which can be found at: www.request-software.com/terms.htm. Please
read this privacy policy carefully.
Definitions
and interpretation
1. In this privacy policy, the following
definitions are used:
Data
- collectively all information that you submit to Request Systems Limited via
the Website. This definition incorporates, where applicable, the definitions
provided in the Data Protection Laws;
Data
Protection Laws - any applicable law relating to the processing of personal
Data, including but not limited to the Directive 96/46/EC (Data Protection
Directive) or the GDPR, and any national implementing laws, regulations and
secondary legislation, for as long as the GDPR is effective in the UK;
GDPR
- the General Data Protection Regulation (EU) 2016/679;
Request
Systems Limited, we or us - Request Systems Limited, a company incorporated in
England and Wales with registered number 03362350 whose registered office is at
17 Rosemary Hill Road, Sutton Coldfield, England B74 4HL.
User
or you - any third party that accesses the Website and is not either (i) employed by Request Systems Limited and acting in the
course of their employment or (ii) engaged as a consultant or otherwise
providing services to Request Systems Limited and accessing the Website in
connection with the provision of such services; and
Website
- the website that you are currently using, www.request software.com, and any
sub-domains of this site unless expressly excluded by their own terms and
conditions.
2.
In this privacy policy, unless the context requires a different interpretation:
a.
the singular includes the plural and vice versa;
b.
references to sub-clauses, clauses, schedules or appendices are to sub
clauses, clauses, schedules or appendices of this privacy policy;
c.
a reference to a person includes firms, companies, government entities, trusts
and partnerships;
d.
"including" is understood to mean "including without
limitation";
e.
reference to any statutory provision includes any modification or amendment of
it;
f.
the headings and sub-headings do not form part of this privacy policy.
Scope
of this privacy policy
3.
This privacy policy applies only to the actions of Request Systems Limited and
Users with respect to this Website. It does not extend to any websites that can
be accessed from this Website including, but not limited to, any links we may
provide to social media websites.
4.
For purposes of the applicable Data Protection Laws, Request Systems Limited is
the "data controller". This means that Request Systems Limited
determines the purposes for which, and the manner in which,
your Data is processed.
How
we collect Data
5.
We collect Data given to us by you.
Data
that is given to us by you
6.
Request Systems Limited will collect your Data in a number of
ways, for example:
a.
when you contact us through the Website, by telephone, post, e-mail or through
any other means;
b.
when you use our services;
in
each case, in accordance with this privacy policy.
Data
that is collected automatically
7.
We do not use any data collected automatically as a result of your visit to the
Website.
Our
use of Data
8.
Any or all of the above Data may be required by us
from time to time in order to provide you with the best possible service and
experience when using our Website. Specifically, Data may be used by us for the
following reasons:
a.
internal record keeping;
b.
improvement of our products or services;
in
each case, in accordance with this privacy policy.
9.
We may use your Data for the above purposes if we deem it necessary to do so
for our legitimate interests. If you are not satisfied with this, you have the
right to object in certain circumstances (see the section headed ''Your
rights" below).
Who
we share Data with
10.
We may share your Data with the following groups of people for the following
reasons:
a our employees, agents
and/or professional advisors - in order to facilitate provision of our
services;
in
each case, in accordance with this privacy policy.
Keeping
Data secure
11.
Access to your account is controlled by a password and a user name that is
unique to you and we store your Data on secure servers.
12.
Technical and organisational measures include measures to deal with any
suspected data breach. If you suspect any misuse or loss or unauthorised access
to your Data, please let us know immediately by contacting us via this e-mail
address: badams@request-software.com.
13.
If you want detailed information from Get Safe Online on how to protect your
information and your computers and devices against fraud, identity theft,
viruses and many other online problems, please visit www.getsafeonline.org. Get
Safe Online is supported by HM Government and leading businesses.
Data
retention
14.
Unless a longer retention period is required or permitted by law, we will only
hold your Data on our systems for the period necessary to fulfil the purposes
outlined in this privacy policy or until you request that the Data be deleted.
15.
Even if we delete your Data, it may persist on backup or archival media for
legal, tax or regulatory purposes.
Your
rights
16.
You have the following rights in relation to your Data:
a.
Right to access - the right to request (i) copies of
the information we hold about you at any time, or (ii) that we modify, update
or delete such information. If we provide you with access to the information we hold about you, we will not charge you for
this, unless your request is "manifestly unfounded or excessive: Where we
are legally permitted to do so, we may refuse your request. If we refuse your
request, we will tell you the reasons why.
b.
Right to correct - the right to have your Data rectified if it is inaccurate or
incomplete.
c.
Right to erase - the right to request that we delete or remove your Data from
our systems.
d.
Right to restrict our use of your Data - the right to "block" us from
using your Data or limit the way in which we can use it.
e.
Right to data portability - the right to request that we move, copy or transfer
your Data.
f.
Right to object - the right to object to our use of your Data including where
we use it for our legitimate interests.
17.
To make enquiries, exercise any of your rights set out above, or withdraw your
consent to the processing of your Data (where consent is our legal basis for
processing your Data), please contact us via this e-mail address:
badams@request-software.com.
18.
If you are not satisfied with the way a complaint you make in relation to your
Data is handled by us, you may be able to refer your complaint to the relevant
data protection authority. For the UK, this is the Information Commissioner's
Office (ICO). The ICO's contact details can be found on their website at
https://ico.org.uk/.
19.
It is important that the Data we hold about you is accurate and current. Please
keep us informed if your Data changes during the period for which we hold it.
20.
This Website may, from time to time, provide links to other websites. We have no
control over such websites and are not responsible for the content of these
websites. This privacy policy does not extend to your use of such websites. You
are advised to read the privacy policy or statement of other websites prior to
using them.
Changes
of business ownership and control
21.
Request Systems Limited may, from time to time, expand or reduce our business
and this may involve the sale and/or the transfer of control of all or part of
Request Systems Limited. Data provided by Users will, where it is relevant to
any part of our business so transferred, be transferred along with that part
and the new owner or newly controlling party will, under the terms of this
privacy policy, be permitted to use the Data for the purposes for which it was
originally supplied to us.
22.
We may also disclose Data to a prospective purchaser of our business or any
part of it.
23.
In the above instances, we will take steps with the aim of ensuring your
privacy is protected.
General
24.
You may not transfer any of your rights under this privacy policy to any other
person. We may transfer our rights under this privacy policy where we
reasonably believe your rights will not be affected.
25.
If any court or competent authority finds that any provision of this privacy
policy (or part of any provision) is invalid, illegal or unenforceable, that
provision or part provision will, to the extent required, be deemed to be
deleted, and the validity and enforceability of the other provisions of this
privacy policy will not be affected.
26.
Unless otherwise agreed, no delay, act or omission by a party in exercising any
right or remedy will be deemed a waiver of that, or any other, right or remedy.
27.
This Agreement will be governed by and interpreted according to the law of
England and Wales. All disputes arising under the Agreement will be subject to
the exclusive jurisdiction of the English and Welsh courts.
Changes
to this privacy policy
28.
Request Systems Limited reserves the right to change this privacy policy as we
may deem necessary from time to time or as may be required by law. Any changes
will be immediately posted on the Website and you are deemed to have accepted
the terms of the privacy policy on your first use of the Website following the
alterations.
You
may contact Request Systems Limited by email at badams@request software.com.
Dcoument updated 15th January 2019